Dear valued .tel community member,
As 2016 draws to a close, we
would like to take this opportunity to thank you for your continued
support and being part of the .tel community. It is with great pleasure
that we are also able to share with you some exciting news for 2017
which we believe will provide you with a new and enhanced product
experience, greater flexibility and choice with respect to the
application and use of your .tel domains and facilitate innovation in
our namespace.
2016 – A Milestone year for Telnic and its community2016
has been a milestone year for Telnic and one which we believe provides
us with a firm platform to deliver on the feedback and requests of our
community members and thus increase the value and usage potential of
your .tel domain.
Lifting of usage restrictionsAs
a direct result of your feedback, Telnic has successfully negotiated
the lifting of usage restrictions from your .tel domain. This means that
you will now be able to use your .tel to design and host your own
website and other digital services of your choosing. This freedom of
choice has been a recurring request from community members and we are
delighted to now offer you this option.
A new Telhosting platformWe
are also marking this giant milestone in .tel’s history by providing
our community with an optional, new and modernised Telhosting platform.
The new platform has been designed based on extensive community feedback
and usage patterns observed with the current system.
Staying
true to our sponsored status, .tel is the universally recognised web
address for publishing contact details online and is still primarily
intended to serve the needs of individuals and businesses that wish to
store their contact information using the DNS. On this basis, the new
Telhosting platform offers you a compact, feature rich, single page
solution to hosting and publishing your very own digital profile. Your
new site can be totally managed using our new and free iPhone and
Android smartphone apps or using our new desktop control panel and all
for the same competitively low annual subscription fee.
We have set up an example digital profile page at
http://telpage.tel
for you to get a better feel for how you can leverage the functionality
of the new platform to create a great looking .tel. With lots of new
features such as more advanced custom design capability, PayPal
integration, voucher and offers, PDF publishing and image library, we
know you are going to enjoy and benefit from the new product experience
to create a richer more customized and contemporary digital profile.
Some
examples of great looking .tel domains created on the new platform
using our desktop control panel or iOS and Android smartphone apps
Retiring the current Telhosting platformAs
a result of launching our new Telhosting platform, we will be retiring
the current Telhosting platform and there will be certain features such
as sub domains, search and data privacy which will not be available in
the new platform. Our attached FAQ provides a more detailed list of the
differences between the current and new platforms.
We feel that
our new platform offers you incredible value for money and is a great
entry level hosting solution for establishing and managing your own
digital identity and being found in search. If however, you feel that
this new product is not for you then that is fine too and you will soon
be able to utilize your .tel domain for other purposes of your choosing.
What is happening and when?
- From
the 13th February 2017, Telnic will issue you (by email) with account
details to the new Telhosting platform. Once you receive your new
details, you can access your new account and start adding content.
- From
13th March 2017, any content that you have added to the new platform
will be published to the internet from the new platform. From this date,
content on the current platform will stop being published to the
internet.
- It is important to note that Telnic will not be
performing any Data Migration from the current to new platform. Your new
account will be empty and it will be your responsibility to populate
your domain on the new platform before 13th March 2017.
- From 13th March 2017, all usage restrictions will be lifted from .tel and you get to choose how you use your .tel domain.
Important information for directory builders and sub domain usersTelnic
is very conscious and appreciative of the hard work and effort expended
by many .tel owners who have developed directory sites using the sub
domain functionality. Unfortunately, Telnic is unable to dual run the
current and new platform and will not be offering sub domain
functionality in the new platform. You are advised to back up your
domain data from the current platform using the BACKUP function as soon
as possible and by 12th March 2017 at the latest. This will produce an
XML file containing all of your data which can then be used as a data
source for populating your very own, independent database and service
offering outside of Telhosting.
This data will not be accessible
to after the 13th March 2017 therefore it is extremely important to make
this backup copy if you wish to keep and use this data in future
endeavours.
Should you wish to continue to host your domain on a
version to the current Telhosting platform which incorporates sub
domains, please contact us at cservice@telnic.org and we will discuss
options available to you.
Customer support for the new platformUp
until now, your registrar or reseller has provided you with access to
and support for the Telhosting platform. Starting on the 13th of March
2017, Telnic will assume this responsibility. For all new platform .tel
hosting product support requests from 13th March 2017 onwards, please
contact cservice@telnic.org. Questions relating to domain lifecycle
activities such as registration, renewal, WHOIS updates etc should
continue to be directed to your registrar or reseller.
Next stepsAn
FAQ is provided below to help you further understand the nature of the
forthcoming changes and how they may impact you. These changes present
new and exciting opportunities for the .tel community. Over the next few
months, we will be sending out further communications to keep you fully
updated with developments and timescales to ensure a smooth transition.
I
hope that you are as excited as we are by this news and we look forward
to working with you to grow the .tel community. If you have any
questions, please contact us at cservice@telnic.org
Kindest Regards,
Khashayar Mahdavi
CEO
Telnic Ltd
FAQ
1. When will the restrictions be lifted from .tel and what will be my options then be for using my domain?All
restrictions will be lifted from .tel on 13th March 2017. From this
date, and subject to your registrar or reseller support, you will be
able to use your .tel domain as a normal website, continue to take
advantage of our free, new Telhosting platform or opt for a paid for
Telhosting service which incorporates sub domains with a 3rd party
hosting provider.
2. When will I be able access my new Telhosting account?From
13th February 2017, Telnic will issue (by email) new Telhosting account
details to all .tel owners. From this date, .tel owners will be able to
log in and manage content on the new platform. Please note that this
content will not display on the internet until the current Telhosting
platform is retired on 13th March 2017.
3. What happens if I do not receive my new account details by end of February 2017?If
you have not received account details for your new Telhosting account
by the end of February 2017, you should contact Telnic by sending an
email to cservice@telnic.org confirming the domain name(s) in question.
We will be using the email address that you have stored in your old
Telhosting account profile for your new TelHosting account. Additionally
we will use the email address that is associated with the domain
registrant in our WHOIS to contact you. To ensure that you receive our
communications, you are advised to ensure that these email addresses are
current and accurate.
4. When will the current Telhosting platform be retired?The
current Telhosting platform will be retired and taken offline on 13th
March 2017. You can continue to use the current Telhosting platform up
to 12th March 2017 but not after this date.
5. What happens to my data on the current Telhosting platform after 13th March 2017?.tel
domain owner data that resides on the current Telhosting system will
not be accessible after 13th March 2017. Any .tel domain owner that
wishes to extract a copy of their data from the current system should
run the BACKUP function from their current Telhosting account before
13th March 2017. This will produce an XML file containing all of their
data which can be used either as a reference for populating their new
account or as a data source for populating an independent and separate
3rd party hosting solution.
6. What happens if I do not make a copy of my data before the 13th March 2017?If
you do not make a copy of your data before 13th March 2017, the data
will be deleted and not recoverable as the current Telhosting platform
is being retired.
7. Why is Telnic not migrating my data from the current Telhosting platform to the new?The
current Telhosting platform is being retired and the new platform is
not designed as a like for like replacement in terms of functionality or
data structure. As such, there is no direct data migration path from
old to new so you will need to log in and republish your contact records
in order to take advantage of new functionality that does not exist in
the curent platform. The vast majority of .tel owners only publish a
single page of contacts and content and re-publishing will be a very
quick exercise.
8. What if I wish to continue to host my .tel domain on a platform that supports sub domains?The
current Telhosting platform will be shutdown on 13th March 2017. If you
would like to continue to host your .tel domain on a similar Telhosting
platform that supports sub domains please contact cservice@telnic.org
and we will help you to review hosting options
9. What happens to any new .tel domains that I register before 13th March 2017?Up to 13th March 2017, you will continue to manage your .tel for live internet publishing purposes on the current platform.
10. What happens to any new .tel domains that I buy after 13th March 2017?After
13th March 2017, you will receive information from your registrar and
Telnic informing you of the process to claim your free hosting account
for your new .tel domain. Telnic’s web site (
www.telnic.org)
will have a page dedicated to Telhosting management. On this page, .tel
owners will be able to set up a new telhosting account, add .tel
domains to an existing account as well as manage their domain(s) and
request support.
Alternatively, you may opt to use your .tel for a purpose of your own choosing.
11. What happens if I do not access my new Telhosting account and add some contacts or content?The
content from your current Telhosting account will disappear on 13th
March 2017. If you have not populated your new Telhosting account with
any data by this date, your .tel domain will show a standard template
page. Any content that you add after 13th March will automatically be
published.
12. What happens if I take no action before 13th March 2017?If
you do not take any action before 13th March 2017, an account will be
automatically created for you and your domains on the new Telhosting
platform and we will send you the access details by email. Your new
account and domains will remain empty and inactive until you login and
add content. Your account and data on the current Telhosting system will
not be accessible after 12th March 2017 so it is important that you
backup any data you wish to keep before this date.
13. Is there a smartphone app to help manage my .tel domain content on the new Telhosting platform?Yes.
Telnic will have a new iOS and Android app that will enable .tel owners
using Telhosting to fully manage their domain content using their
smartphone. Free downloads will be available from our web site or from
the Apple and Google Play stores. These apps will be available for
download in March 2017.
14. What are the functional differences between the current and new Telhosting platforms?The new Telhosting platform will be a single page product. You can see an example of the new product in use at:
http://telpage.tel. It provides a more modern interface that allows the user to:
- Publish contact and content records
- Add PDF documents
- Add Promotional product/service offers
- Add Images and Video
- Sell Products and services via a PayPal interface
- Add custom design
- Add an image advert
The
new platform does not support a number of features from the current
platform detailed in the list below. The decision to exclude these
features was based on customer feedback and usage statistics.
- Multiple pages or sub-domains
- Telfriends and private data support
- .tel search functionality
- Multiple profile support
- Telhosting product language support for Arabic, Czech, Japanese, Korean, Portuguese and Russian.
- SOAP API access for registrars and domain owners
- Google Ad sense integration
15. How will Telnic support the new Telhosting platform?From
13th March 2017, all support requests from domain owners that use the
new Telhosting platform should be sent to cservice@telnic.org . Telnic
will handle these requests directly.
16. If I am not using the Telhosting platform, who do I contact for .tel domain support?Starting
13th March 2017, if you have questions about your domain name and are
not using the Telhosting platform, you should contact your registrar or
reseller for support or the 3rd party hosting provider if you have opted
to use this service.
17. Will domain owners be charged for the new Telhosting platform?No. Telnic will continue to provide a free and optional Telhosting service to all .tel community members.
18. Will my domain registration and ownership status be affected by the Telhosting changes?No.
You will continue to be the owner of your .tel domain and there is no
change to the contractual relationship you have with your registrar or
reseller with respect to domain renewal and other domain specific
activities such as transfers and WHOIS updates. Your registrar will
still be your point of contact with respect to these key domain
lifecycle activities.